Welcome to Monarch Pantra Ltd. These Terms and Conditions govern your use of our website and the purchase of our products. By using our website and purchasing from us, you agree to comply with these Terms and Conditions. Please read them carefully.
1. General Terms :
1.1. Acceptance of Terms :
By accessing and using our website, you agree to be bound by these Terms and Conditions.
1.2. Modifications :
Monarch Pantra Ltd reserves the right to modify these Terms and Conditions at any time.
Changes will be effective immediately upon posting on our website.
Your continued use of the website constitutes your acceptance of any changes.
2. Product Purchases :
2.1. Product Descriptions :
We strive to ensure that our product descriptions are accurate.
However, we do not warrant that the descriptions are error-free.
If a product offered by us is not as described, your sole remedy is to return it in unused condition.
2.2. Pricing :
All prices are subject to change without notice.
Prices do not include delivery costs, which will be added to your total order price.
3. Refund Policy :
3.1. Eligibility for Refunds :
Refunds are available for items returned within 15 days of delivery.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Items that are damaged, opened, used, or stretched are not eligible for a refund.
3.2. Delivery Costs :
All refunds are subject to a deduction for delivery costs, up to a maximum of £15.
The delivery cost will be deducted from the total amount refunded.
3.3. Refund Process :
Refund requests will be processed within 30 days from the date we receive the returned items.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, after the 30-day processing period.
3.4. Non-Refundable Items :
Any item not in its original condition, damaged, opened, used, or stretched.
Items returned more than 15 days after delivery.
3.5. Return Shipping :
Customers are responsible for paying the return shipping costs. These costs are non-refundable.
4. Terms and Conditions for Business Partners (B2B) :
4.1. Order Placement :
Once an order is placed by a business partner, it is considered final.
Cancellations are not accepted, and no refunds will be issued for cancelled orders.
4.2. Shipping :
Fresh goods will be shipped to the business partner upon order placement.
Delivery charges apply and are non-refundable.
4.3. Inspection and Reporting :
Upon receiving the goods, business partners have 7 working days to inspect and report any damage or issues.
Reports must be submitted in writing via email to [contact information].
After 7 working days, no returns or refunds will be accepted.
4.4. Use of Logo and Representation :
Business partners may not use the Monarch Pantra Ltd logo without prior written consent from the company.
Business partners are not authorized to represent Monarch Pantra Ltd in any official capacity without explicit permission.
5. Intellectual Property :
5.1. Ownership :
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Monarch Pantra Ltd or its content suppliers and is protected by international copyright laws.
5.2. Use Restrictions :
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without the prior written consent of Monarch Pantra Ltd.
6. Limitation of Liability :
6.1. Disclaimer :
To the fullest extent permitted by law, Monarch Pantra Ltd disclaims all warranties, express or implied, regarding our products, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
6.2. Limitation :
Monarch Pantra Ltd will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or website.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [your jurisdiction]. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of [your jurisdiction].
8. Contact Information
For any queries regarding these Terms and Conditions, please contact our customer service team at:
By purchasing from Monarch Pantra Ltd or entering into a partnership agreement, you agree to abide by these Terms and Conditions. We appreciate your business and look forward to serving you with the highest quality clothing products.
